FAQs

Access to GlobalFit’s Gym Network 360 is available to you through your worksite wellness program or health plan. Please contact your human resources representative or program administrator to receive instructions on how to activate your GlobalFit benefit and register.

To find a gym that's right for you, simply register using your employer or Health insurance provider at marketplace.huskwellness.com to use our search-by-ZIP option online to view a list of potential fitness centers or email customerservices@huskwellness.com. To receive your exclusive discounted rate, your enrollment must be handled directly through GlobalFit and not at the gym.

Once you have completed your enrollment, you can usually start by 12 p.m. EST the following business day.

For most participating gyms, you can choose a Lifestyle Membership, a Commit Membership, or a Non-Commit Membership. The Commit and Lifestyle Memberships offer increased flexibility for those members who are ready to commit to a fit lifestyle. This chart shows a side-by-side comparison:

*30 days’ notice prior to the next billing cycle is required to cancel.
** Not available at all gyms.
For national/regional chains, membership types and options may vary. Additionally, individual gyms may offer different levels of membership based on access to select facilities (i.e. fitness only, fitness plus tennis, etc.). For each of these membership types, you will still have the choice of a Lifestyle, Commit, or a Non-Commit Membership through GlobalFit. Either way, your GlobalFit membership will provide identical access to one purchased directly from the gym.

The GlobalFit benefit is extended to immediate family members including your spouse/domestic partner and any dependent children under the age of 23 living at home or in school. The policies at individual gyms may vary. Please contact us at customerservices@huskwellness.com for the policy at any particular gym.

We're more than happy to process your request. Please email us at customerservices@huskwellness.com if you would like to add a family member to your GlobalFit account and review your rates and billing schedule.

Each club determines which membership types they will allow GlobalFit to offer at a discount. Not all clubs offer a couple or family rate through GlobalFit. If you only see a single rate listed, then that is the discounted membership option available through GlobalFit.

In order to receive your exclusive GlobalFit rate, ability to freeze or transfer your Commit or Lifestyle Membership, access to GlobalFit’s Non-Commit Membership option, or any employer subsidy administered by GlobalFit, you must sign up directly through GlobalFit and not at the gym.

Participation in GlobalFit is for new gym members only. Membership to a gym of which you are now or were recently a member may not be available. Please email us at customerservices@huskwellness.com to request the policy at your gym.

After signing into marketplace.huskwellness.com, click on the “Manage My Account” option. From this screen, you can edit your address, email, and payment method. You can also view and print your payment history. Additionally, you can view and print any documents, like your contract, that are associated with your membership.

Exercise and healthy eating are the perfect combo for improved health and fitness. You can purchase a gym membership and join a weight loss program for exclusive rates through GlobalFit. To do so, you will need to make two separate transactions on our site. Purchase your gym membership and then go right back to shopping for a weight loss program that's the perfect fit for you.

Dues - The amount of your dues depends on the gym you choose to join. You can get information on dues, locations, and hours of operation via the online search engine at marketplace.huskwellness.com or by emailing us at customerservices@huskwellness.com.

Activation Fee – This one-time fee activates your service with GlobalFit and secures your discounted rate for a gym membership.

GlobalFit Processing Fee – This one-time, non-refundable processing fee is added to all purchases from GlobalFit.

For some clubs, GlobalFit also charges for a club access key. Our system displays this cost as a processing fee so you may see two processing fees listed, but one is the GlobalFit Processing Fee and the other is this club access key fee.

Some clubs charge an assessment fee prior to a membership beginning. Additionally, some clubs charge an annual maintenance fee, usually about $25-$49, that is payable directly to the club.

All insurance companies set their own policies. You must call your insurance provider and inquire directly with them.

Most billing is done electronically through GlobalFit, with the exception of select facilities. Charges can be made to a major credit card, or for select gyms, to your checking or savings account. Please note that the GlobalFit website only accepts credit cards.

No. Like most gyms, all billing is done electronically. If you currently don’t have an account, you may want to consider opening a small bank account just for your GlobalFit membership.

GlobalFit accepts Visa, MasterCard, American Express, and Discover.

In the event that your payment returns, you will be contacted via email to let you know that there was a return. You will also be advised that if two consecutive billing cycles return, $30 in returned payment fees will be assessed. To avoid these fees, you should call GlobalFit as soon as the returned payment email is received so that the billing can be resolved and so that fees can be avoided.

GlobalFit's online search engine lets you find participating GlobalFit gyms near your zip code. You can also email us at customerservices@huskwellness.com to see what is available in your area.

If you aren’t ready to commit to a gym in your area just yet, GlobalFit offers convenient, affordable options for at-home fitness like Zumba® DVDs, Group Fitness On Demand Powered by Les Mills, and Trainer On Demand.

Also, keep in mind that GlobalFit is continually adding new locations and gym partners to the network. Be sure to register to activate your GlobalFit benefit to receive email alerts when a new gym has been added in your area.

When you join a gym through GlobalFit, you have access to that one facility. However, some gyms offer regional and/or national membership options that let you use select gyms within that chain.

If you have a Commit or Lifestyle Membership, you may also use participating GlobalFit gyms up to five times per month while traveling more than 50 miles from your primary gym. A guest fee may be required in this situation.

GlobalFit would love to offer discounted rates to all clubs nationwide, however the GlobalFit Gym Network is a voluntary program and some clubs choose to not participate. If you have a particular club in mind that you would like to join the network, please advise the owner/manager to contact us at customerservices@huskwellness.com or go to marketplace.huskwellness.com and our club team will love to work on adding them to the network. You may also want to continue to check the GlobalFit website periodically as we are always adding clubs to the network.

If you are still in your initial commitment period and there is a comparable club within 10 miles of your new location, you have the option of transferring your membership there. Note that if you choose to transfer, new club rates apply. If you choose not to transfer due to your change of permanent residence that is more than 10 miles from your club, you must email GlobalFit at customerservices@huskwellness.com to request cancellation and submit proof of your new residence. This excludes paid-in-full memberships as those membership dues are paid up front for the year.

If you have fulfilled your minimum commitment and are in a month-to-month contract or purchased a Non-Commit Membership, you can request cancellation by emailing GlobalFit at customerservices@huskwellness.com in order to give 30 days notice prior to the next billing transmission date.

If you are in a month-to-month contract, GlobalFit simply asks that you email customerservices@huskwellness.com to request cancellation by giving 30 days’ notice prior to your next billing transmission date.

If you have made a commitment to a fit lifestyle through GlobalFit’s Commit or Lifestyle Memberships, you may not cancel until you have fulfilled the minimum term except in very limited circumstances, such as physical relocation or a permanent disability that would keep you from exercising. Proof of move is required to process a move cancellation. A physician’s note confirming a permanent disability that prohibits exercise is required to process a medical cancellation.

If you are a member of LA Fitness, or Anytime Fitness, please contact your home club location directly.

All other members must contact GlobalFit directly at customerservices@huskwellness.com to cancel their membership.

Personal Freeze:

A personal freeze stops the membership billing for personal reasons such as long vacations, busy work schedules, etc. Personal freezes must be for at least one month and not more than three months, for each calendar year of membership.

For members who enrolled before February 26, 2016:

• Members must pay a $15 freeze fee to activate the billing freeze.
• The number of months in the freeze period extends the membership end date by that same period.
• Customers have up until the 18th of the month to request a billing freeze for the upcoming month. Any requests submitted after the 18th, will not take effect until the end of the following month.
• A personal freeze always starts on the first of the month and ends on the last day of a month.

Members who enrolled on or after February 26, 2016:

• Members must pay a $15 freeze fee to activate the billing freeze.
• The number of months in the freeze period extends the membership end date by that same period.
• Members must request the billing freeze at least 30 days before the next billing cycle. GlobalFit bills members for monthly dues electronically on the 23rd of each month, for club access in the following month.
• Freeze requests submitted less than 30 days before the next billing cycle will take effect in the following month. For example, a member who wishes to freeze their membership for the period of June 1 - June 30, would need to submit the request on or before April 23rd to freeze the May 23rd billing (for June dues).
• A personal freeze always starts on the first of the month and ends on the last day of a month.

The Silver Sneakers® Fitness Program is an exercise and wellness program for older adults that some insurance carriers offer. GlobalFit does not offer Silver Sneakers directly to consumers. Please contact your insurer to determine if you have access to Silver Sneakers. If your insurer refers you directly to GlobalFit, that means you and not eligible to participate in the Silver Sneakers program.

This program gives you unlimited one-on-one phone and/or email access to a coach, a health professional dedicated to providing you with support, motivation, and assistance in making healthy lifestyle decisions. All coaches are specially trained to help busy employees overcome obstacles to customize a realistic fitness plan. Best of all, you can participate from the comfort of your own home.

The program pricing is specific to your company. Please log in at marketplace.huskwellness.com to view the price. Coaches are available Monday through Friday, 9 a.m. to 9 p.m. EST.

GlobalFit is excited to offer Jenny Craig and Diet-to-Go, as our meal delivery weight loss solutions. GlobalFit also offers Kurbo, an online weight loss program designed for kids, teens, and families, using a mobile application.